COVID-19: In line with the latest government guidance we are still open for business online and by email. Production is currently suspended as all our major suppliers are closed, orders will be processed as soon as we are back! If you wish to add an online shop for your organisation or update the existing range it's a great opportunity to do so, please get in touch. Please stay safe and let us know if we can help at all. Updated 27 March 2020
Help Us to Help You!
Please find answers to our most frequently asked questions below.
How we operate
For a no obligation quote please fill in the form on our contact us page, giving us an idea of your requirements. For an accurate quote we will require your artwork to produce a product mockup along with an idea of the items and quantities you will be looking for.
Our bespoke setup means we are able to process bulk orders by email or setup a shop page for you on our website with a bulk order deadline. An online shop allows each of your individual members to order and pay separately up to an agreed deadline date with all items being collated into a single bulk production run, allowing everyone to benefit from the reduced pricing level. This saves you (the organiser) all the hassle of collecting orders, chasing payments and manually typing out everyone's sizes and personalisation. Since each individual enters their own order information directly into our system the likelihood of errors is vastly reduced. All orders are then delivered to a single UK address free of charge for distribution by your club or society. Of course we understand that there are situations where a bulk order placed by email with a single payment is preferable - we are very happy to process orders in this more traditional way.
Absolutely! We do not charge extra for additional colour options.
No, there is no minimum order number however we do ask that to benefit from our bulk order pricing there is a minimum of 10 items. If you require less than 10 items just let us know, our pricing is usually much more competitive than other suppliers. While we prefer not to charge any separate logo setup fees there are circumstances where it makes sense to price this as a one off cost, in which case we'll let you know when we provide pricing for your design. Once we have your logo(s) setup we hold them on file so there won't be any charge next time.
Yes! If you require a physical sample before confirming your main order please let us know. Depending on the design involved there may be a setup charge - this is fully redeemable against the main bulk order cost.
We are able to print and embroider on your own items, though please note this is at your own risk. There are many variables involved in both print and embroidery and while it is not often, in cases where the garment is damaged we are unable to cover any associated replacement costs. If you would like to find out more the best thing to do is contact us with as much information as possible. For clothing that we supply any garments damaged during production would be replaced by ourselves at our own cost.
Setting up your designs
We offer a wide range of garment types, the most popular styles are hoodies, tshirts, crew neck jumpers, polo shirts and zip neck jumpers however we are also able to offer more specialist garments. For the full range of garments we are able to offer you can search our full catalogue here.
We provide a full range of in-house embroidery and printing services. Depending on your design and desired product range we may recommend one process over another, the best thing to do is let us know what you would like and we'll advise if we think an alternative process may produce a better result. Our printing processes include screen print, vinyl (transfer) printing and digital DTG (Direct to Garment) printing. The exact process used will depend on the design, quantity and garment requirements.
The maximum possible print size depends a lot on the individual design and garment. If you have specific size requirements please specify this in your enquiry and we will be able to advise whether this is possible! In general most (large) printed logos will be a maximum width of approximately 30cm unless otherwise agreed.
We are able to work from a full variety of file formats. If you send over the best quality file you have we'll let you know if there are any issues. Vector formats are always preferred though if you do not have access to these high resolution jpg files also work well. If you do not have a high quality file, or indeed any artwork file at all don't worry. In many cases we are able to replicate existing designs from photos or sketches, though an additional artwork charge may apply depending on complexity.
Of course! If you are unsure whether or not an idea you have is possible or if you are simply uncertain about how your design should look, please contact us, we are happy to help!
Yes! As part of our wide range of products we are able to offer a coordinated youth product in a variety of styles, just let us know when you enquire if child or youth sizing is required.
Artwork & Technical
While many clubs and societies have their own individual requirements many use a typical design layout with an embroidered logo up to 10cm on the front left chest and a printed logo up to 30cm on the back. We are also able to offer individual personalisation on most items (e.g. name and committee position). These tend to be either embroidered on the front right chest or printed across the back shoulder.
The largest size for an embroidered design is 20cm x 30cm however for many garments we do not recommend heavy embroidery at this size as it can lead to distortion of the fabric. If you are looking for a large embroidered design please send us over your artwork and we'll be happy to advise on what we believe would work best.
For logos which are embroidered we are able to Pantone match a large number of colours. Printing is a bit more limited and due to the variations in garment base colours an exact match is not guaranteed. Please contact us if you have specific colour requirements.
Unfortunately due to supplier restrictions we are only able to offer the colours already available in the catalogue.
Each garment has its own sizing information. To make sure you order the correct size please refer to the individual measurements for each product, these are shown as provided by the manufcaturer to be as accurate as possible. Please note that due to the personalised nature of all our items we are unable to accept returns unless there is an error made on our part.
We process all individual orders from the date the order is made. Our typical production time is 2-3 weeks though this can vary depending on the type of order and the time of year. If you require the order for a specific date please let us know before placing the order and we will be happy to advise of current production times.
We begin the bulk production process once the bulk order deadline has passed. Delivery will be made directly to your club or society typically 2-3 weeks after the bulk order deadline. They will then organise to distribute your items directly to you.
Unfortunately as all of our items are customised and made to order we are unable to process refunds in most cases. If there is an issue with your order please contact us and we will do our best to help. Where the item delivered is not as ordered or there is a clear manufacturing fault we will provide a replacement item or refund as appropriate.
Though typically our turnaround time is 2-3 weeks, in certain cases we may be able to get orders processed faster. This is very much on a case-by-case basis so please contact us if you require a faster turnaround. Please be aware that rush orders may be at additional cost.
Yes, we keep all order pages online even after the deadline has passed so orders can still be placed on an individual basis. These will be dispatched directly to the address provided at checkout.